About askON

askON is a real-time chat information service that offers immediate, interactive, and knowledgeable research and reference help on-line.

Using chat, askON staff provide research guidance and can help you navigate the Internet, your library’s services, and other online resources. If you provide an email address after the end of your chat session, a transcript will be delivered to your email address, but your email will not be stored. askON ensures that visitor privacy is completely protected.

Collaboration

askON is a collaboration of several public and college libraries each of whom contribute staff and funds to make the service possible. Using state-of-the-art software from LivePerson askON offers 44 hours a week of chat reference service to public library visitors and 62 hours a week to college students.